Billing and subscription

You manage everything about your subscription from the web app. Sign in at app.zeitkapsl.eu and open the Subscription page for your plan, and Settings → Payment for your payment method and invoices.

Payments are handled via Stripe, a certified payment provider. zeitkapsl never sees or stores your full card details.

Starting a subscription

1. Open the Subscription page and pick a plan and a monthly or yearly billing cycle.
2. If you have a friend's referral code, enter it, you both get a small bonus.
3. If you have a promo code, enter it at checkout to see the discounted price before you pay.
4. Complete the payment on the secure Stripe checkout page.

Once payment succeeds your new storage is available immediately, and the 21-day money-back guarantee starts from this date. Renewals and plan changes do not restart this period.

21-day money-back guarantee

Within the first 21 days, you can withdraw from your contract directly in the web app for a full refund. Ordinary cancellation keeps your subscription running until the end of the paid period.

If zeitkapsl is not quite your taste yet but you want to support a secure european alternative anyway, that is much appreciated as well ❤️

Upgrading and downgrading

You can change plans at any time from the Subscription page. Pick a different plan and confirm.

Upgrading to a higher plan takes effect immediately. You are charged straight away and the amount is prorated, so you only pay the difference for the rest of your current billing period, and your extra storage and member seats are available at once.

Downgrading to a cheaper plan is scheduled for the end of your current billing period rather than applied right away. You keep your current plan until the period you already paid for runs out, and the switch happens automatically then, with a reminder beforehand. A downgrade is only allowed if your usage already fits the smaller plan. If you are using more storage or more member accounts than it allows, free up space or remove members first.

Switching between monthly and yearly billing follows the same rule: it applies immediately if it costs more overall, or at the end of the period if it costs less.

You can have only one pending change at a time, and you can cancel a scheduled downgrade from the Subscription page before it takes effect.

Payment methods

Open Settings → Payment to see your current payment method and update it. Changes are made through Stripe, so you get the same range of payment options Stripe supports in your country.

Invoices

Your invoices are available under Settings → Payment. Billing details such as your email address and invoice information are stored so we can issue valid invoices. This billing metadata is not end-to-end encrypted, because we need to be able to read it to bill you and meet accounting rules. Your photos and videos remain end-to-end encrypted regardless.

Cancelling

To cancel, open Settings in the web app and choose Cancel subscription. Your subscription stays active until the end of the period you already paid for. Ordinary cancellation does not provide a refund; withdrawal within the first 21 days is a separate option.

Grace period

Once your paid period ends, your account gets a 14-day grace period before anything is deleted. You can still sign in during this time, your data is untouched, and reactivating your subscription cancels the deletion.

Storage after cancellation

When a subscription ends, your plan's storage allowance ends with it. Make sure your library fits within any remaining allowance, or export a local copy with the desktop app before the grace period runs out, so nothing is at risk.

If you change your mind after cancelling, you can restart your subscription from the app and pick up where you left off.

Withdrawing from your contract

As the subscription owner, you can withdraw from your paid contract without giving a reason within 21 days of the contract start. This applies to monthly and yearly subscriptions, including after a free trial. Renewals and plan changes do not restart the period. Members and accounts still on a free trial cannot withdraw from the owner's paid contract. This offer does not limit statutory withdrawal rights or longer statutory periods.

1. Sign in as the subscription owner and open Settings in the web app.
2. Choose Withdraw from contract, beside the cancellation option. It remains available during the withdrawal period even if you have already scheduled ordinary cancellation.
3. Review your name, account email, contract identification, and the effects of withdrawal. Choose Confirm withdrawal to submit it.

The same dialog also offers Cancel at end of period to keep access until the paid period ends without a refund, or Return without cancellation to make no changes.

What happens after withdrawal?

• Your withdrawal is accepted immediately, and your account and its members are scheduled for immediate cancellation. Cancellation and refund are processed independently; access may end before the refund succeeds. The existing 14-day recovery period starts at account cancellation, followed by permanent deletion from active systems. You and your members receive the normal cancellation emails.
• Payments under the withdrawn contract are refunded in full to their original payment methods, excluding amounts already refunded. There is no withdrawal fee or deduction for service usage. Refunds are made without undue delay and no later than 14 days after receipt of your withdrawal; your bank may take time to show the credit.
• You receive one acknowledgement email containing your withdrawal declaration, contract identification, and receipt date and time. It is sent independently of payment-provider processing, not held until the refund completes.
• If payment-provider processing is still pending, your accepted withdrawal remains effective and we retry automatically. You do not need to submit it again.

You can also withdraw by sending an unambiguous declaration identifying your account or contract to support@zeitkapsl.eu. The online button is not the only way to withdraw. If a request fails and you cannot tell whether it was received, check your email for the acknowledgement; if none arrives, retry or contact support.